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Game Experience

.400 Summit Suite

The .400 Summit Suite is one of the most exclusive meeting spaces in all of Toronto, offering wide screen televisions, wireless Internet access and state-of-the-art audio-visual presentation capabilities. It can accommodate up to 300 guests during Blue Jays or Argos games. The space is also fully convertible into numerous setups for private functions, including full boardroom set up, media set up or dinner set up. For information, call 416-341-1635 or e-mail premium.seating@rogerscentre.com.

Advance Inside Ticket Window - Inside Rogers Centre

During any Blue Jays home game, guests can obtain a future game ticket, upgrade their day-of-game seat or make further ticket inquiries by going to the Advance Inside Ticket Window on the 100 Level behind Section 127 (Gate 9A). The Advance Ticket Window is available when the gates open until 30 minutes after the game ends.

Batting Practice Schedule

The batting practice schedule is as follows. Please note it is not uncommon for either the Blue Jays or that day's visiting team to cancel batting practice.

Game TimeBlue Jays BP/InfieldGates OpenVisitors BP/Infield
12:37 p.m.10:10 a.m. - 11:10 a.m.11:00 a.m.11:10 a.m. - 12:05 a.m.
1:07 p.m.10:40 a.m. - 11:40 a.m.11:00 a.m.11:40 a.m. - 12:35 p.m.
4:07 p.m.1:40 p.m. - 2:40 p.m.2:00 p.m.2:40 p.m. - 3:30 p.m.
7:07 p.m.4:20 p.m. - 5:40 p.m.5:30 p.m.5:40 p.m. - 6:35 p.m.

Note: These times are subject to change without notice. Also, please be aware that it is fairly common for Batting Practice not to be held prior to home games on Saturdays.

Birthdays

If you are spending your special day at Rogers Centre with family, friends and the Toronto Blue Jays, why not let everybody know about it?! Fans are invited to request the assistance of the Guest Experience Ambassador Team to help them celebrate here at the ballpark!

Box Office Location & Hours of Operation

The Toronto Blue Jays & Rogers Centre Box Office is located on the southwest corner of Rogers Centre, near Gate 9.
Hours of Operation from March to September:
Monday to Friday10:00 a.m. to 7:00 p.m.
Weekends & Holidays10:00 a.m. to 5:00 p.m.
Hours of Operation from October to February:
Tuesday to SaturdayNoon to 6:00 p.m.
Sunday & MondayCLOSED

Bullpens

The Toronto Blue Jays bullpen is located behind the left field outfield fence. The visitors' bullpen is located behind the right field outfield fence.

Concessions and Premium Food Service

Aramark Entertainment Services (Canada) Ltd. is a proud partner with the Toronto Blue Jays and the exclusive food and beverage supplier within Rogers Centre offering concession, premium (suites and catering) and restaurant services. To create an outstanding fan experience, we offer our guests an extensive variety of food and beverage choices that celebrate Toronto's unique neighbourhoods. Specialty items include hand crafted and carved sandwiches with quality meats smoked in-house at our Muddy York Market, gourmet loaded frites, fresh tossed salads, Quaker Steak and Lube Wings - Canada's only location - and much more. Traditional ballpark fare such as hot dogs, pizza, peanuts and nachos are available throughout all levels of the stadium. For additional information information, please call 416-341-2600.

ARAMARK and Rogers Centre are pleased to offer two premium pre-game and pre-concert dining options for eligible ticketholders:

Sightlines Restaurant

An original since 1989 is located with an amazing view from the outfield. Sightlines is an open-air buffet restaurant that offers a premium sports experience with striking field views. Sightlines Restaurant is open on event days for pre-event and event dining. Sightlines is also available for non-event day private catered functions. Reservations and inquiries can be made at 416-341-2600.

Concierge Service

The Luxury Suites Concierge Desks located at Gates 3 and 13 will be able to assist Luxury Suite guests with information about the stadium, public transportation, downtown area information, ticketing assistance, any in-house aide, prior arranged ticket pick-up or Luxury Suite ticket problems. All Luxury Suite issues and inquiries are to be directed to the Luxury Suite Concierge at 416-341-3100. Concierge service is available only on event/game days from opening of gates to 30 minutes post.

Drinking Fountains

Several drinking fountains are located on each level within the stadium.

  • 100-Level: nears sections 107, 115, 125, 137
  • 200-Level: near sections 207, 219, 229, 241
  • 500-Level: near sections 507, 517, 529, 541

Field Dimensions

Ever wondered how far a ball has to travel to reach or even clear any part of the outfield fence at Rogers Centre? Here are the distances!

  • Right Field - 328 ft. / 100m
  • Right Centre Field - 375 ft. / 114m
  • Centre Field - 400 ft. / 122m
  • Left Centre Field - 375 ft. / 114m
  • Left Field - 328 ft. / 100m

First Aid

First Aid rooms are located on each level near Sections 134, 238 and 539. Guests requiring first aid assistance are urged to contact any member of the Rogers Centre staff or report to one of our Guest Services or First Aid locations. A certified physician and registered nurses are available during all Blue Jays games. Parkview EMS will also provide paramedics throughout the facility. Please note the opening and staffing of First Aid locations can sometimes depend on ticket sales on different levels of the stadium.

First Game Button & Certificate

Guests who are celebrating their first visit to Rogers Centre for a Toronto Blue Jays game are invited to request that an Ambassador stop by their seats with a First Game Button or Certificate as a keepsake to commemorate their special day! Both the buttons and certificates can also be acquired at any one of our Guest Services locations.

Foul Ball Certificate Program

Guests who are lucky enough to catch or retrieve any foul ball that finds its way into the seating sections of the Rogers Centre can visit any Guest Services location and obtain a Foul Ball Certificate that will be autographed by ACE; this program looks to target our younger guests and provide them with a keepsake from the game to enhance their experience.

Foul Balls, Homerun Balls, and Bats

All guests are asked to stay alert throughout the game for foul balls or bats that might leave the playing area. Guests are permitted to keep all foul and home run balls that are hit into the seats, but are asked to be cautious and courteous to others when collecting a ball. Bats entering the stands must be returned if requested by the Blue Jays or Visiting Team. Guests are prohibited from throwing balls back onto the field. Violators are subject to ejection or possible arrest. Any guest that interferes with a ball in play or the game in any way is subject to ejection from the ballpark and or criminal prosecution.

Gates Opening

To provide guests with ample time to enjoy the atmosphere, locate their seats and satisfy any cravings at the Jays Shop or concessions stands, gates will open 90 minutes before the first pitch on any weekday home game. On Saturday and Sunday home games, the gates to Rogers Centre open 2 hours prior to game-time. Gate times are subject to change.

Good Sport Program

The Toronto Blue Jays, in partnership with Budweiser, are pleased to offer fans 19 or older the opportunity to become designated drivers. A designated driver who fills out a pledge form at any of the Budweiser Kiosks located on the concourse, pledging to provide responsible transportation will receive a complimentary soft drink and become eligible for a grand prize draw.

Gratuities & Tips

With the exception of food and beverage and suite host workers, the solicitation and/or acceptance of gratuities in any form is not permitted. Guests are invited to share their appreciation by filling out a Stadium Star Nomination Form, available at any Guest Services location or by emailing .

GuestAssist

Guests are invited to make use of the Rogers Centre GuestAssist Program if they have an issue in their seating section or a question related to their experience. Simply send us a text to (647) 933-8838 using your mobile phone - please include your issue or question and seating section, row and seat.

The process is quick and simple and by using the GuestAssist Program, guests are able to report issues and concerns, ask for information and call for assistance in a discreet and convenient manner. Operators are standing by and participation in our service is free of charge; however, standard carrier text messaging & data charges will apply. Please note cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating in the future.

Instant Replay Policy

Subject to annual review, Major League Baseball rules stipulate the following cannot be shown on the videoboard:

  • Pitched balls not put in play
  • Forced plays at second base
  • "Beanballs" and fights/arguments

Close plays may be shown, but only at regular speed on a discretionary basis.

Lockers

Unfortunately, there are no lockers available for guests at Rogers Centre. Guests entering the stadium with bats, roller blades, skateboards, etc., will need to check these items at a Guest Services location. Each item will be tagged and a claim check ticket will be provided to the guest. The Toronto Blue Jays and Rogers Centre are not responsible for any missing, lost, stolen or damage to items while checked.

Lost & Found

Guests losing an item during a Blue Jays game or event should visit any Guest Services location to check if the item has been returned. Guests can also contact our Lost & Found department at 416-341-3060. Lost items are held for approximately three months before they are donated to local charities. Please note that due to the high volume of calls per day, only owners of items that have been found will receive a return phone call.

Lost or Stolen Tickets

Lost or stolen tickets can be replaced by coming to the Rogers Centre Gate 9 Box Office or contacting the Blue Jays ticket office at 416-341-1234. Tickets can only be reprinted with authorization from the ticket purchaser officially listed on the account. For stolen tickets, it is the responsibility of the guest to report it to their nearest police station - obtain an occurrence number, badge number of the officer who received the report, telephone number of the police station and division number. This information must be provided to the ticket office. Once a ticket has been reissued, the original ticket becomes null and void. A Service charge of $10.00 will apply on all reprinted tickets. All reprinted tickets will be available on the day of the game only and must be picked up in person at the Rogers Centre Gate 9 Box Office "Paid Reservation" Window.

Nut Allergies

Rogers Centre concession stands and vendors sell peanuts and other nut products throughout the building. Rogers Centre does not have areas free from nut products and as a result, we recommend that those with nut allergies exercise caution if attending events at Rogers Centre.

Police Officers

During every Blue Jays home game and most Rogers Centre events, the building employs a number of police officers to patrol Rogers Centre and assist our staff. If you have an emergency, please notify the nearest Rogers Centre employee immediately.

Postponed Games

In the event that a game or event is postponed, tickets will be honoured for the rescheduled date. Exact stipulations may vary and will be communicated.

Ramps

There are eight ramps located throughout Rogers Centre that allow for access to and from entrance and exit ways, and the 100, 200 and 500-Levels. Access to different levels can be limited based on seat location as printed on guests' tickets.

Recycling

The Toronto Blue Jays and Rogers Centre are committed to proactive environmental practices that benefit the venue, our guests and the community at large. Investing capital resources in constructive strategies, Rogers Centre leads by example within the sports and entertainment venue industry. Our management team continually monitors and evaluates the venues practices, ensuring that every opportunity to be environmentally conscious is investigated and implemented whenever possible. From our energy conservation program to our multi-layered recycling efforts and the in-stadium call to action for guests, Rogers Centre is working with all partners to lead the way in positive environmental practices.

In 2011, we launched a "Crack & Go" beer can service. Throughout the 100, 200 and 500-Level concourses guests are encouraged to use the beer can recycling units to deposit their empty beer cans. Recycling beer cans in these units means that they do not end up in a landfill. Also in 2011, Turtle Island Recycling purchased plastic bottle recycling units for Rogers Centre. These are large, black plastic recycling containers in the shape of a plastic pop/soda bottle. These are also located throughout the 100, 200 and 500-Level concourses.

Any guests seeking further information regarding the recycling and energy conservation initiatives taking place at Rogers Center are encouraged to visit rogerscentre.com and access the 'Environment' page.

Roof – Opening & Closing

The decision for the roof to be opened or closed during Blue Jays games is dependent upon detailed weather information. If the game begins with the roof open, the roof can be closed at any time if climatic conditions warrant. If the game begins with the roof closed, it may still be opened before the end of the sixth inning if the Umpire Crew Chief and Blue Jays officials agree the weather has turned in a way that will ensure fan comfort and enjoyment. The Blue Jays strive to make Rogers Centre an "outdoor" facility by having the roof open as often as possible. However, the comfort of our guests is a high priority and is always taken into consideration.

Below are some of the factors taken into consideration before reaching a decision to close the roof at Rogers Centre:

  • Forecast temperatures will be below 10 degrees C
  • Winds will be in excess of 64km/h - 10 min. average wind speed (Design condition)
  • Past experiences have demonstrated that fan comfort may be effected by temperatures between 10 and 15 degrees C - therefore forecasted temperatures at the start and end of game will be factored into the decision
  • Winds above 20 km/h will also have a cooling effect reducing temperatures below our 10 to 15-degree threshold
  • The risk of rain is great (i.e: >75% )

Service Fees & Handling Fees per Ticket

Guests purchasing single game tickets will be subject to a ticket charge per ticket. The costs are as follows:

  • Tickets purchased via the phone: $1.75-$6.25 per Ticket Service Fee.
  • Tickets purchased via the Box Office: $2 per Ticket Service Fee.
  • Tickets purchased via the Internet: $1.75-$6.25 per Ticket Service Fee.

There is a $4 Handling Fee per order charge (delivery charge).

Telephones

Payphones are located at these convenient locations around Rogers Centre:

  • 100-Level: near Sections 107, 114, 117, 123, 126, 129, 135, 136
  • 200-Level: near Sections 208, 210, 217, 221, 227, 231, 239
  • 500-Level: near Sections 508, 517, 522, 531, 539

Ticket Re-Sellers

To ensure the admittance of all guests and the legitimacy of their tickets, the Toronto Blue Jays encourage everyone to purchase tickets through established means and not to patronize ticket re-sellers. The Blue Jays, along with their guests, are challenged during each event with these illegal ticket re-sellers outside the stadium. However, is it up to the Toronto Police Service to monitor and charge these individuals for their conduct.

Ticket Scanning

For each home game, the Toronto Blue Jays use a bar-code scanning system for tickets of guests entering Rogers Centre. Ticket scanning provides the Toronto Blue Jays quick and accurate attendance figures, helps us to track giveaway quantities at the gates, and controls fraudulent, duplicate, or invalid tickets from entering Rogers Centre.

U.S. Currency

U.S. currency is accepted at the Jays Shop Stadium Edition and all official merchandise locations. All concession stands accept U.S. currency. Currency conversion will only be from a result of a sales transaction.

Video Display Board Messages

Fans can reserve a Birthday or Anniversary message or Special Welcome greetings to be displayed on the Video Board during their selected Blue Jays home game by making a $100.00 donation to Jays Care Foundation. Celebrate your special occasion and support Jays Care! For more information or to book your greeting, call 416-341-1020. All requests are subject to availability.

Washrooms

Washrooms are located in convenient locations on the concourses of each seating level. There are 73 washrooms available on the five levels of Rogers Centre - 30 for men, 34 for women and 9 family/accessible washrooms.