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GROUP FAQs

Group Sales Contact Information
  • Phone: (215) 463-5000, M-F, 9-5 (closed on major holidays)
  • Email: grouptickets@phillies.com
  • Address: Group Sales, Citizens Bank Park, One Citizens Bank Way, Philadelphia, PA 19148
  • In person: Group and Season Sales Lobby, located in the First Base Gate plaza on Pattison Avenue
What is the minimum number of tickets required for a group purchase?

The minimum to book a group is 25 tickets, and the Phillies also offer private and pre-game party area options with a minimum of 16 tickets.

What are the benefits of bringing a group to the ballpark?

Groups (general seating with 25+ tickets) receive a discount on all games; all groups are welcomed on the side message boards during the game, eligible for merchandise discounts, avoid per ticket fees, and the group leader is eligible for Group Leader Bonus Program.

When does my group scoreboard message appear?

All groups are welcomed on the side message boards during the 5th inning of the game. For Suites/Decks/Pre-game events, your group will receive two additional special welcomes in the top of the 2nd and 6th innings.

What time can I get into the ballpark?

Regular Season - Monday through Friday: 1 1/2 hours prior to game time. Saturday/Sunday: 2 hours prior to game time. Ashburn Alley (Left Field Gate) opens 2 hours prior to all game times.

Where is the best place to park my car, RV, or bus?

Car parking is available around the sports complex area in Lots A-N and T-X at $16. Bus/large vehicle parking is designated in Lots M and N and the cost is $32 per vehicle. Preferred parking passes are included in Giles Suite and MVP/All-Star Suite packages and parking is located in Lots P, Q, R, S, V, & W on a first-come, first-serve basis. Pre-paid bus parking is available in advance for the Phillies Sales Office.

Are there locations where my group can tailgate?

Tailgating is permitted only in parking Lots A-N, located south of Pattison Avenue. If you are traveling by bus or RV and wish to tailgate, please park in Lot N as tailgating is not permitted in lot Q.

What other pre-game options are available to groups?

We have several locations at Citizens Bank Park where you can hold a pre-game party for 90 minutes prior to the game. Also, two public restaurants are located on-site, McFadden's Irish Pub & Saloon and Harry the K's Broadcast Bar and Grille.

What am I allowed to bring into the ballpark?

Each guest is permitted to bring one bag into the ballpark. Bags can be no larger than 16" x 16" x 8" and will be subject to inspection upon entry in accordance with Major League Baseball security regulations. To ensure the safety of our guests, glass bottles, cans, hard sided coolers, thermoses and open containers may not be brought into the ballpark. Exceptions: baby bottles and single-serve, soft-sided juice containers and soft-sided coolers that do not exceed the 16" x 16" x 8" size requirement. Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.

If your event is in a private or pre-game space and requires delivery of items in advance (or larger items that may not gain access through the gates), please contact the Phillies at 215-463-5000 or grouptickets@phillies.com.

What age do children require a ticket for admission into the park?

Any child 3 years of age and older is required to have a ticket to the game.

When is my final payment due and when will I receive my group tickets?

For general groups, we ask for a $5 per ticket deposit and the $15 per game order charge at the time of reservation, with full payment due at least 30 days prior to the game. Tickets will be mailed upon full payment.

For Suites/Decks/Pre-game events, we ask for a $500 per facility deposit and the $15 per game order charge at the time of reservation, with full payment due at least 45 days prior to the game. Tickets and parking will be mailed upon full payment.

The Phillies reserve the right to cancel your order if final payment is not received by due date.

May I add tickets to my original group order and what is the process in adding them?

For general groups and pre-game events, you may add tickets based on availability while adhering to the deposit policy. For Suites & Decks, you may add tickets at any point while staying within the pre-set limits for each facility. You can add tickets to your group order by calling the Group Sales Office at 215-463-5000 and referencing your customer number.

My tickets were lost or stolen. What can I do?

Please protect your tickets and treat them like cash. In the event that your tickets are lost or stolen, please contact the Phillies at 215-463-5000 or grouptickets@phillies.com to discuss any options. If you are distributing your tickets in advance, it may prove beneficial to note the section, row and seat that each guest holds. On the day of the game, please visit the Sales Lobby located in the First Base Gate Plaza behind ticket window #29, with all ticketing issues. The account holder will incur a charge for all reprints issued.

When will I receive my group leader gift?

Each level of the group leader bonus program is finalized when the order is paid in full, and gifts/invitations are subsequently sent.

Since I have a group room or pre-game space, who do I contact regarding catering?

Catering at Citizens Bank Park is provided by our partners at ARAMARK. For Bill Giles Party Suite, MVP/All-Star Suite or HOF Club Deck catering, contact Ms. Donna White at 267-570-2391 or white-donna@aramark.com. For Pre-game Parties, contact Mr. Harmon Bryen at 267-570-2347 or bryen-harmon@aramark.com. Please be prepared to provide them with your reservation details including game date and facility booked.

Please note that for birthdays, anniversaries and other celebrations you are permitted to bring a cake to the ballpark. Arrangements, regarding authorization and delivery, must be made in advance through the Phillies at 215-463-5000.

How can I fundraise with the Phillies?

All groups of 25 or more receive a larger group discount on tickets purchased for any game on the schedule (excluding home opener). Non-profit organizations may receive the group discount up front or may purchase tickets at full price and receive a rebate to their organization after the game date. Rebate is available only if game is played. Phunraising details »

Is the Phanatic able to come visit my group?

With the Phanatic's in-game schedule and responsibilities, we are unable to guarantee a visit. If you have reserved a Suite/Deck/Pre-game event, please contact the Sales Office at 215-463-5000 or grouptickets@phillies.com to place a request.